Terms and Conditions

Customer Service Policy

Bruce Leaves Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Orders Policy

Orders are taken for Monday to Friday only. Orders close at 3pm for the following day. Orders for Monday must be placed prior to 3pm on the previous Friday otherwise the order may not be fulfilled. Orders on weekends are on request (please email orders@bruceleaves.com.au). On weekdays the minimum order value is $90 and on weekends the minimum order value is $750. If Bruce Leaves cannot fill your order for any reason you will be advised within 18 hours of your order.

Cancellation Policy

Cancelled orders within 48 hours of order date will be charged in full. Decreases in numbers within 48 hours will be subject to Bruce Leaves approval.

Allergen Policy

Bruce Leaves PTY LTD is aware of the challenges of food allergy sufferers. However, we are unable to guarantee an allergen free environment in our kitchens and the products we supply. Gluten, peanuts, tree nuts, eggs, milk, wheat, fish, shellfish and other potential allergens may be present in the food and beverages we supply. If you have any questions please speak to a member of our catering team.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/03/2019. As we work with fresh produce our product prices are regularly updated when price changes are received from our suppliers.

Shipping Policy

Bruce Leaves PTY LTD delivers products in the Sydney Metropolitan area only using our own drivers/vehicles or contractors. Shipping costs are influenced by your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched to aim for delivery at least 15mins prior to your requested delivery time however deliveries may arrive up to 90 minutes prior to requested time. Approximate travel time is determined via google maps and satellite navigation. We cannot be held responsible for late delivers due to accidents or other traffic delays.

Platters

Catering will be provided on disposable platters as standard. Wherever possible and cost effective Bruce Leaves Pty Ltd endeavours to use plant based packaging. Melamine, ceramic, wood and other re-usable platters are available on request and will be picked up within 10 days of delivery. Bruce Leaves retains ownership of all platters until picked up or returned. Replacement platter costs will be passed on to our clients should these items be damaged or not returned.

Refund/Return Policy

As our product is a perishable item, we are unable to accept any returns. Please contact us at orders@bruceleaves.com.au is you have any issues with our service.